Refund policy

Right of Return

You have 30 days from the date of receipt of your order to request a return or exchange, for any reason, with no questions asked.

For a return to be accepted:

• The item must be returned in its original condition and complete (packaging, accessories, any included materials).
• The knife must be unused — it cannot have been sharpened, used for cutting, or show any signs of use.
• Proof of purchase must be included with the return parcel.

Return shipping costs are at the customer's expense, except in the case of a defective or incorrect item.

Defective or Damaged Items

If you receive a damaged parcel or an item with a manufacturing defect, you are entitled to a full exchange or refund. Contact us at contact@haganeblade.com and include photos of the issue to allow us to process your request as quickly as possible.

Return Procedure

To initiate a return, email us at contact@haganeblade.com. Once your request has been validated, send the item to the following address:

We strongly recommend using a tracked postal service for your return. HAGANE Blade cannot be held responsible for parcels lost in transit.

Refund

Once the returned item has been received and inspected, your refund will be issued to the original payment method used at checkout.

Important — Knives & UK Law

In accordance with UK legislation, knives may only be purchased by persons aged 18 and over. Any order placed by a minor will be cancelled and fully refunded.

Any Questions?

Our customer service team is available to assist you with any return or refund request.